RICHARD'S BLOG

September 17, 2018

We are often asked how many telemarketing calls our call centre agents make in a day / week / month. It’s an interesting question, and one we often ask back to those enquiring about our services.


How many telemarketing calls does your sales team make?

We are of the strong belief that sales is a numbers game. Telemarketing is tough, and most people will do any...

April 18, 2018

I hadn’t been in a situation this uncomfortable for years. I was outnumbered, they were closing in. I thought about dropping the shirt I was holding, but they were on me in a flash.


“Shall I grab that in a medium for you?” one shop assistant asked, as the other started picking out matching pants.


I’d just popped in for a browse, and I was bombarded with sale...

February 6, 2018

Five years ago, I decided to build my own car.

It was a dream since my childhood when my dad built a Lotus Elan from a kit. I loved the smell, the excitement of the power in the acceleration, everything. So, I decided I was going to do the same thing with an AC Cobra replica.

I’d like to say that I whistled along with a smile on my face every time I tinkered a...

December 6, 2017

Poetry was never my thing at school, but one Thomas Hardy poem has stuck with me for over 40 Years.


‘The Convergence of the Twain’ begins like this:

"In a solitude of the sea
Deep from human vanity,
And the Pride of Life that planned her, stilly couches she."


If you didn’t know, Hardy is writing about the sinking of the Titanic at the hands of a giant iceberg...

October 24, 2017

I’m often asked: “why would I pay an outsourced agency when I can just hire my own telemarketer for $25 per hour?”


It’s an interesting question so I thought I’d have a look at the real cost of running an in-house telemarketing person or team.
As you will see below, the real cost of doing this yourself is over $60/hour assuming everything goes well and that y...

July 12, 2017

I admire Squid Jiggers. These brave fishermen head out in the dead of night to the continental shelf and use overhead lights to attract and catch squid using ‘jigs’ (aka lures). You’ll be pleased to know that, due to the highly selective nature of Squid Jigging, the mechanically powered jigging machines rarely cause problems for protected species or damage t...

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© 2017 Richard Forrest.

Suite 2, 277 Condamine Street

Manly Vale NSW 2093

richard@fmgroup.com.au

02 9939 6888